Frequently Asked Questions

Find answers to our frequently asked questions


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  • Top Where do you deliver to and how much does it cost?

    Our deliveries are free and Fergusson Coal drivers can deliver to almost everywhere in Scotland. Simply enter your postcode here (add source) to place an order.  If for any reason our door to door service is not available in your area then you can order via our 1 tonne pallet website www.coaldelivery.co.uk which can reach everywhere in the UK and France.

  • Top Can you tell me a bit about your company?

    Fergusson Coal was established in 1926 by Thomas Henry Fergusson. We have 88 years of experience in coal and we strive to give all our customers quality, value and security of supply. We have grown from a horse and cart in Stirling to one of the leading solid fuel suppliers in the UK. You can read a bit more about us here

  • Top I had a username and password on the old website, why doesn't it work?

    Due to data protection legislation, we are unfortunately unable to pass over your old username and password to the new website. We apologise for the inconvenience. However, our new 'My Account' area is one of our favourite parts of the new website - it will let you know the progress of your order and remember your purchases from now on, letting you reorder a previous order in a matter of clicks. This makes the online ordering process much easier and quicker than ever before. It is really easy to set up a new account, and once you do it, you will not have to set up another one ever again. You can set up a new account here - or wait until you are ready to place an order, and set up a new account on your way to checkout. Thank you for your understanding.